I have topped up my eSIM with an additional data bundle but I’m not getting internet

4 months ago

The activation of your Esimatic eSIM data bundle may take up to 10 minutes. However, if the process takes longer, please follow these steps while being patient for the initial 5-10 minutes:

1. Activate airplane mode for 15 seconds and then turn it off.
2. Restart your device.
3. Turn your eSIM OFF and then back to ON to allow the network recognize it.
4. Wait for 5-10 minutes.
5. Contact our support team ([email protected]) for help.

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