This QR Code is no longer valid error

4 months ago

This error occurs under two common scenarios: when the QR code is not properly scanned or if the eSIM has been previously installed.
In some cases, poor connection can result in partially scanned QR codes. If this happens, make sure you have a strong network signal and try scanning the QR code again.

To check if your eSIM has been previously installed:

1. Go to Settings > General > About
2. Scroll down, and you should find the ICCID with an additional digit if your eSIM is active in your device’s Cellular Plans. Please note that our eSIM can only be installed once, so any attempt to reinstall a previously removed eSIM won’t be successful.
3. Check the Esimatic App for your eSIM details.

Go Back to Help Center
Related Questions

I have topped up my eSIM with an additional data bundle but I’m not getting internet

Learn More

The network speed is slow

Learn More

My eSIM is stuck activating on my iOS device

Learn More

What does “PDP Authentication Failure” means?

Learn More

What does “Unable to Complete Cellular Plan Change” means?

Learn More

What does “Cellular Plans from This Carrier Cannot Be Added” means?

Learn More